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Our natural products have no chemicals or preservatives added so they will need to be kept it in an air-tight container, somewhere cool and dark. A cupboard or draw will do nicely. This will help to maintain their colour and aroma.
Delivery (UK Addresses)
If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless a specific day delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services team quoting the order reference contained in your Order Confirmation Email.
If delivery at that address is not possible a card will be left saying that delivery was attempted and stating where the items will be held and the options available for delivery to be re-attempted or collection. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us. Refunds will not be available in these circumstances.
Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible. Any new delivery charges incurred due to such errors will be passed on to the sender.
Returns
For returns authorised by Customer Services if they are damaged, faulty or incorrect they should be returned to the following address with a note setting out the order number (as shown on the delivery note received with the delivery) and the reason for the return:
Polly’s Petals, 7 South Way, Southwell Business Park, Portland, Dorset, DT5 2NJ
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